General Questions
You can reach us via email or our website contact form.
Our website is open 24/7. Customer support is available during standard business hours. Monday - Thursday 8:00am - 18:00pm & Friday 8:00am - 17:00pm.
We aim to respond within 2 hours (Monday–Friday).
We are a UK-based business headquartered in Nottingham. Our warehouse is not open to the public.
We do not operate a public showroom, but we’re happy to provide additional product details on request.
We do offer some order collections from our warehouse, however prior access needs to be authorised.
We aim to stay competitive—contact us if you’ve found a better price and we’ll look to match it.
Most product information is available online. If you require a brochure or bulk information, please contact us.
Yes, where required, assembly instructions are included with the product or available on the product pages.
Unfortunately we don’t offer spare parts or replacement components.
Most products include a manufacturer’s warranty. Specific details are listed on each product page.
You can contact our customer support team via email for any technical queries.
We do not currently offer servicing contracts, but we can advise on product care and maintenance.
Yes, where applicable these are on the product pages.
We may be able to offer bespoke solutions depending on the product. Contact us with your requirements for review.
Click “your account” at the top right of the website then click “create an account” and follow the registration steps.
Click “Forgot Password” on the login page and follow the instructions to reset it.
Log into your account and update your details in the account settings section.
Yes, guest checkout is available.
Please contact our support team and we will process your request.
Check your email and password are correct. If the issue persists, reset your password or contact support.
Yes, you can save multiple delivery addresses in your account.
Stock availability is shown on each product page.
Restock dates vary. Please click on the ‘email me when back in stock’ on the product page.
Yes, you can back order any item, to deliver to you as soon as it’s back in stock. Please get in touch.
Yes, we regularly replenish stock depending on supplier availability.
Yes, all products are sourced from trusted manufacturers and suppliers.
Yes, all applicable products meet relevant UK safety and quality standards.
Products are manufactured in various locations depending on the supplier. Details may be available on request.
Refer to the product description, specifications, and guides. If unsure, contact us for advice.
Yes, many products include guides or manuals when delivered. They are also available on the product pages as well as assembly videos where applicable.
This varies. Some items are delivered flat-packed and require assembly.
Yes, where available. Options are listed on the product page.
Oxford University - https://hr.admin.ox.ac.uk/discount-codes#collapse1620086 Exeter University - https://www.exeter.ac.uk/alumnisupporters/benefits/discounts/
Yes, we run promotions throughout the year.
No, only one discount code can be used per order.
This may happen if the code expired, conditions weren’t met, or another offer was applied.
Yes, we use secure systems and encryption to protect your data.
No, we do not store full payment details. Transactions are processed securely via trusted providers.
We use your data to process orders and improve our services. See our Company Policies for full details.
Yes, you can unsubscribe at any time using the link in our emails.
Yes, we comply with UK GDPR regulations.
Try refreshing the page, clearing your cache, or using a different browser. If issues persist, contact us.
Check your payment details and ensure all required fields are completed. Contact support if the issue continues.
This may be due to your connection or temporary server load. Try again later.
Carts may reset after inactivity or if cookies are cleared.
No, but our website is fully mobile-friendly.
Yes, reviews are submitted by verified customers.
Yes, you’ll receive an invitation after purchase.
Reviews may be removed if they violate our guidelines (e.g. inappropriate content).
Yes, we respond to all reviews.
We aim for high accuracy, but colours and finishes may vary slightly due to screens or manufacturing updates.
We do not currently offer a loyalty program.
Not at this time.
We do not currently offer referral incentives.
We aim to use recyclable and minimal packaging where possible.
We are continually working with suppliers to improve sustainability and offer more environmentally responsible options.