Delivery & Shipping

Yes, all of our online prices include free delivery.

Yes, we offer free delivery to mainland Great Britain. Some remote areas (e.g. the Highlands) may incur additional charges and longer lead times. Please refer to the below delivery list for details:

Yes, however offshore deliveries incur additional charges and extended delivery times. Please contact hello@theworkplacedepot.co.uk to arrange delivery dates and confirm charges.

Yes, deliveries to all BT postcodes incur additional charges and extended delivery times. Please contact hello@theworkplacedepot.co.uk to arrange delivery dates and confirm charges.

Yes, we can deliver outside the UK. International orders are subject to additional charges and longer delivery times. Please contact hello@theworkplacedepot.co.uk to arrange delivery dates and confirm charges.

Most orders are delivered the next working day. However, delivery times vary depending on the product. Estimated lead times are shown on each product page.

Orders placed before 16:00pm are typically delivered the next working day where applicable.

You will receive email confirmation and tracking details once your order has been dispatched. Some couriers may also provide delivery time slots or allow you to change the date of delivery.

Deliveries are made Monday to Friday (excluding bank holidays, Christmas and Easter).

We use a range of trusted couriers and pallet networks depending on the size and weight of your order, including FedEx, Royal Mail, DPD, DX and Palletforce.

Yes, tracking details are provided once your order has been dispatched. You can also track your order via our “Track My Order” page.

Check back in an hour, sometimes the courier system hasn’t updated.

Firstly check around your delivery area (porch, side door, garage, safe place). Ask neighbours or anyone else at your address if they accepted the parcel. Check any delivery notifications or photos from the courier. If you still can’t locate your order, please contact us.

The courier will usually attempt redelivery twice. If the item is returned to the warehouse, carrier fees may be passed on depending on order size and location.

For large or palletised items, you may need suitable unloading equipment (e.g. a forklift). Details will be provided prior to dispatch. Someone must be available on-site to receive and sign for the delivery.

Yes, please ensure there is suitable access for large or heavy items, including doorways and unloading space. If delivery cannot be completed due to access restrictions, carrier fees may be passed on to the customer, depending on order size and location.

Yes, we can deliver to residential addresses without issue.

Yes, a signature is usually required upon delivery. Anyone at the delivery address may sign for goods unless otherwise specified.

No, for security reasons, delivery addresses cannot be changed after an order has been placed. This helps prevent fraud and unauthorised redirection.

Please provide photo evidence (within the returns window) and contact hello@theworkplacedepot.co.uk We will then arrange a replacement or partial refund where applicable. If items arrive damaged, please note this with the courier at the point of delivery where possible.

You can track your order via our “Track My Order” page.

If you have ordered multiple items, they may be shipped separately due to size or courier differences. If your item is split into multiple boxes, the remaining parts may arrive later the same day.

If you believe you have received the wrong item, please contact us immediately at hello@theworkplacedepot.co.uk

Yes. We do not offer timed delivery guarantees or specific time slots, and we do not provide room-of-choice delivery or unpacking services. All deliveries are made to ground floor or kerbside level only. Customers are also responsible for disposing of packaging materials.

While we aim to meet all delivery estimates, delays can occasionally occur due to circumstances beyond our control. - Please check your tracking for the latest update.

Please check your items upon delivery and report any damage within 48 hours of receipt.

We may request confirmation of non-receipt within 48 hours of delivery confirmation.