Returns, Refunds & Cancellations
If your order arrives damaged, please contact us within 48 hours of delivery and include clear photos of the issue. We’ll review this quickly and arrange a replacement or refund where appropriate.
Yes, we accept returns for unwanted items in line with our returns policy. Items must be unused, in original packaging, and in resalable condition.
To arrange a return:
- Email us within 14 days of receiving your order to notify us of your return.
- We’ll provide a return document for you to complete and send back.
- Return the item within 14 days of notifying us.
- Please share your tracking details so we can monitor the return.
We strongly recommend using a tracked delivery service, as items remain your responsibility until they reach our warehouse.
- Items must be unused, as new, and in original packaging
- Returns must be authorised in advance; unauthorised returns may be refused.
- Items are inspected upon return before a refund is approved
- Customer is responsible until item is received
If a returned item is not in a condition suitable for resale, we reserve the right to refuse or reduce the refund. Partial refunds may be issued if items are returned, used, damaged, or not in their original condition.
- Faulty or incorrect items: We will cover return costs
- Unwanted items: Return shipping is the customer’s responsibility
We’ll confirm the exact process when you contact us.
We will provide the return address and instructions once your return is authorised.
A 20% restocking fee may apply to returned goods from business-to-business (B2B) orders. Additional terms may apply to bulk or trade orders.
Once we’ve received and inspected your return, refunds are processed within a few working days. Refunds are processed within 3 working days of inspection, and may take an additional 7–10 working days to appear depending on your payment provider.
Refunds are issued to the original payment method used when placing your order. Once processed, the time it takes for the funds to appear in your account can vary depending on your payment provider. If you paid by card, the refund will go back to that card. If you used an alternative payment method (such as PayPal), the refund will be returned to the same account.
Yes, exchanges are available where possible. Contact us and we’ll arrange this for you.
If your order hasn’t been processed or dispatched, we may be able to amend or cancel it. Please contact us as soon as possible.
Yes, sale items are still eligible for return.
Certain items (such as made-to-order or personalised products) may not be eligible for return unless faulty.
No problem — We may still be able to locate your purchase using your details. Please contact our customer support team with as much information as possible, and we’ll do our best to assist you.
Yes, you do not need an account with us to return items purchased.
If an order is refused or undeliverable then a return and redelivery charges may apply.
Nothing in this policy affects your statutory rights under UK consumer law.