Delivery is free to UK Mainland destinations for all orders. Although UK Mainland does not include The Highlands*, Northern Ireland, Southern Ireland and any offshore destinations, we are happy to quote for these or any other European delivery point. Each product has its own standard delivery time. When ordering, the product page will have a delivery timescale button explaining more. Please contact us should you require your product sooner. All deliveries are to pavement level ground floor locations only. Orders placed after 3pm will be processed the following day, this is due to our couriers collecting at 3pm.
The Workplace Depot will be happy to receive back any items which are deemed to be unsuitable by the customer. Intention to return unsuitable items must be advised within 14 working days from receipt, and in turn must be returned within 21 working days from receipt.
Returns are subject to the following conditions:
- The product shall be unused, as new, in saleable condition and in its original packaging
- The Workplace Depot will arrange for the goods to be collected, although the cost will be passed on to you the customer
- Upon return goods will be examined and if applicable a refund less the return carriage fee will be issued
- Should the goods be deemed not suitable for resale at full market price, no refund will be given
- Goods will not be accepted back without prior notice
- Some items are excluded from our standard returns policy due to being special order, built-to-order or for health and safety reasons. These items include all safety steps, access platforms and all trolleys which show 5 and 10 year warranties on the product page. For more information, or if you need to check whether you can return an item before ordering, please call us on 0800 0126777.
- If you wish to return an item, you need prior permission. Please call us to arrange. Returns without prior warning will not be accepted by our warehouse.
- A restocking charge of at least 15% will be applied, over and above the return carriage fee. Please ask at time of request if the product you have purchased carries a restocking charge in excess of 15%.
- Many of our products are made to order so, at the time of ordering, please ensure you have specified the items correctly, as refunds or returns are not available on made to order products.